Terms & conditions

Terms & conditions

Terms for MeMoTronix services in ICT consulting, AI advisory, training, development and implementation.

Last updated: June 2026

1. Service provider

MeMoTronix is a trade name used by Philippe Meirlaen, ICT consultant.

Registered office: iwantservice.be, Cyriel Buyssestraat 35/102, 9850 Nevele (Deinze), Belgium.

VAT: BE0818.296.453.

Email: ai@memotronix.be — Website: memotronix.be.

2. Scope

These terms apply to all quotes, assignments, services and agreements between MeMoTronix and the client in the context of ICT and AI services.

Deviations require prior written agreement.

3. Quotes and assignments

Quotes are non-binding and valid for 30 days unless stated otherwise.

An assignment is concluded after written acceptance (including by email).

Timelines are indicative and depend on timely client cooperation.

4. Performance and best-efforts obligation

MeMoTronix commits to a best-efforts obligation.

AI systems and LLMs can produce incomplete or incorrect output. The client remains responsible for review, interpretation and use of the output.

No guarantees are given on specific business outcomes.

5. Client responsibilities

The client provides timely access to relevant systems, data and people.

The client ensures it has the necessary rights, licences and permissions for data provided.

The client monitors that AI tool use within its organisation complies with internal policies and applicable laws.

6. Rates and payment

Rates are stated in the quote. Unless stated otherwise, prices are exclusive of VAT and travel expenses.

Invoices are payable within 14 days.

Late payment triggers statutory interest plus a 10% lump-sum compensation with a minimum of EUR 75.

7. Intellectual property

Pre-existing methods, templates, prompts, frameworks, code and documents remain the property of MeMoTronix.

Custom deliverables are licensed for internal client use after full payment.

Resale or commercial exploitation is not allowed without prior written consent.

8. Confidentiality

Both parties treat confidential information as strictly confidential.

Client confidential data is not used to train public AI models.

9. Processing of personal data (GDPR)

When MeMoTronix processes personal data on behalf of the client, it acts as a processor under the GDPR. A data processing agreement can be concluded.

MeMoTronix takes reasonable technical and organisational measures.

The client remains the data controller.

10. AI, ethics and responsibility

AI output is a tool and not a replacement for human judgement.

MeMoTronix is not liable for damages resulting from incorrect or uncontrolled use of AI output by the client.

MeMoTronix takes reasonable precautions against bias, hallucinations, data leakage and prompt injection but cannot fully eliminate them.

11. Limitation of liability

MeMoTronix's liability is in all cases limited to the amount actually paid by the client for the relevant assignment in the 6 months preceding the damaging event.

MeMoTronix is never liable for indirect damages, lost profits, loss of data, loss of clientele or reputational damage.

MeMoTronix is not liable for failures of third-party software, cloud platforms or AI models.

12. Subcontracting and third parties

MeMoTronix may rely on third parties or sub-processors (cloud, AI vendors) while remaining the client's main point of contact.

13. Duration and termination

One-off assignments end at delivery. Ongoing assignments may be terminated in writing with reasonable notice.

In case of serious breach not cured within 14 days, either party may terminate.

14. Force majeure

Neither party is liable for delays or non-performance due to force majeure, including failures of third-party services, AI platforms, cloud infrastructure or cybersecurity incidents.

15. Applicable law and jurisdiction

Belgian law applies.

Courts of the district where MeMoTronix is established have exclusive jurisdiction, subject to mandatory law.